If you are often on the looking for online service providers and answers to our questions about certain products, it’s quite possible you came across live chat support or simply live chat. It’s quite a pleasant feeling to get answers for your queries almost immediately with minimal effort on your part. Yep! That’s the magic of live chat support.
The goal of having live chat on your website is normally to initiate conversation with your customer or prospective customer. And to do that way before a visitor is already thinking to abandon your website. The live chat makes it easy for the website visitors to quickly ask a question as well as anonymously if they want(no ugly forms to fill before one can make contact). Not everyone likes to call support for not so big queries, that is when live chat works like a charm.
Integrating live chat to your website is extremely easy. All you have to do is place a small code snippet on your website. And there are more than one ways to use live chat. Either you can put a button on the site somewhere or let a pop up window do the job. Any user that might have a question can click on any of these.
Live chats pop up when any visitors come to the website if you would like to go the proactive way. The chat box invites the website visitors to a conversation in case they have a question. Here are a few sample texts used for proactive chat invitations. “Hello, I’m Tom. Can I help you by answering any questions today?” Or, more generally, “We offer 24/7 support. Would you like to chat with a representative?”